All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, please contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive your product within the guaranteed time (45 days) you can request a refund or a reshipment. If you received the wrong item, you can request a refund or a reshipment. If you do not want the product you’ve receive, you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aejeong Apparel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Aejeong Apparel
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing, please contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.